Frequently Asked Questions
Everything you need to know about shopping with NuroJit
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
NuroJit accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to serve more international regions soon.
How do I contact customer support?
Our support team is available via email at support@nurojit.com or through our live chat feature available on the website from 9 AM to 5 PM EST.